Successful Grinder Rebuilds Rely on Good Communication
Good communication is crucial to the success of any business and any project. When it comes to a grinder rebuild, the many moving parts make excellent communication an integral piece of the puzzle. Machine tool rebuilding requires clients and contractors to iron out all the details regarding the scope of the project and its deliverables from the very start. Similarly, contractors working together must also communicate clearly to reduce the likelihood of errors.
Some contractors have a formula at the ready to deploy to every client who needs a rebuilt grinder. This is a cost-effective way to do business, but it fails to address different client needs. At Seminole Machinery, we start off a grinder rebuild by just listening to the client’s needs and concerns. Only after we have all the necessary details do we begin to make recommendations or offer estimates. We are not opposed to receiving the clients’ expectations in writing, so we can comb through the details and provide a matching offer.
One of the best ways to ensure there is no future miscommunication is to offer written notice of the work to be completed. Legal jargon can be essential inclusions in contracts, but we find that keeping the language as simple as possible is often best. When providing a written contract, we begin with the grinder rebuild deliverables and conditions requested by our client and move from there. These are some of the details included in our written contracts:
- Project scope
- Project timeline
- Estimated cost
- Responsible teams
- Points of contact
- How long the proposal remains valid
Smaller clients can often make decisions at the drop of a hat and move forward. Larger clients often have a lengthier process to move through. For example, an attorney might need to review the wording of the contract to ensure his or her clients’ needs are met and their rights are protected. Similarly, the accountant or financial controller might need to review and approve the budget associated with the proposal. We make allowances for these professional reviews, so our clients have time to ensure they understand the written communication provided for a grinder rebuild.
When you begin a project with our company, there is no reason you should have to wait until the delivery date to get updates. We communicate updates with you as we move through the various milestones of your rebuilt grinder. Chances are that you have other activities taking place at your business that rely on our machine tool rebuilding timeline, so we want to ensure you have reliable information to plan accordingly. You can look forward to confirmation of each step’s completion as it happens.
Points of Contact
We assign a manager to every grinder rebuild project. This ensures that someone with the necessary skills is overseeing the details to ensure it aligns with the bigger picture and our delivery schedules. If you have questions, we welcome you to reach out to your point of contact and ask them. We also maintain an open door policy. So, provided there are no current safety restrictions in place, you are free to visit our sites in person and ask questions on the production floor.
When we complete your order, we want to ensure we have met and even exceeded your expectations. We do not want to wait to find out via an email or social media post that the final product was not what you needed or the quality you have in mind. Our team remains committed to getting it right the first time, but we are also committed to righting any wrongs we make. We want you to leave 100% satisfied with our services.
A grinder rebuild is a complex process that requires a clear outline of the project requirements and goals. Keeping up with communications ensures there are no surprises in the end.